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Privacy Policy
AU Boss Casino holds a gaming licence issued by the Curaçao Gaming Authority (Curaçao GC), providing a regulated framework for player account security and game integrity.
Information we may collect
The information collected will depend on how you use the website and the services available to you. Some information is provided directly by you, while other information may be collected automatically when you browse the website or use an account. We seek to collect information that is reasonably relevant to operating an online casino service and meeting our responsibilities.
Account and identity information
When you register or maintain an account, we may handle details such as your name, date of birth, contact details, login information, account preferences and other information needed to manage your player relationship. We may also ask for information needed to confirm that an account belongs to the person using it and that the person is permitted to use the service.
Verification and compliance information
To support identity, age, security and anti-fraud checks, we may handle verification documents and related information. This may include documents or details used to confirm identity, address, age, source of funds or other account information where checks are appropriate. Information supplied for verification should be accurate, current and complete.
Payment and transaction information
We may record information about deposits, withdrawals, wagers, account balances, transaction history and payment activity. Payment providers may process payment details on their own systems. We may receive limited payment-related information, such as transaction references, payment status or masked account details, so that payments can be processed, monitored and reconciled.
Technical, device and usage information
When you visit or use the website, technical information may be collected, including an IP address, browser type, operating system, device characteristics, approximate location information, pages viewed, access times, referring pages and information about how the website is used. We may also handle cookie identifiers and similar online technologies.
Communications and support information
If you contact support or otherwise communicate with us, we may keep the information you provide, including the content of your enquiry and any information needed to investigate or resolve it. We may also keep records of account notices, service messages and marketing preferences.
How and why information is used
Personal information may be used for the following purposes, depending on the circumstances and the services you use:
- Creating, administering and securing your player account.
- Providing access to games, account features and other website services.
- Processing and recording deposits, withdrawals and other transactions.
- Confirming identity, age and eligibility, and carrying out verification checks.
- Detecting, preventing and investigating fraud, money laundering, account misuse, collusion and other prohibited activity.
- Meeting legal, regulatory, court, governmental and responsible gambling obligations that apply to the operation of the service.
- Responding to enquiries, providing customer support and resolving complaints or disputes.
- Maintaining, testing, troubleshooting and improving the website, systems and user experience.
- Monitoring website performance, security and unusual technical activity.
- Sending service communications, including account, security, transaction and policy notices.
- Sending marketing communications where permitted and where you have provided the required consent or another lawful basis applies.
- Producing aggregated or de-identified information for reporting, analysis, security and service improvement.
We do not use personal information for purposes that are incompatible with the reason it was collected unless permitted or required by applicable obligations. Where practical, information may be combined with information from service providers or verification partners to help confirm details, protect the service and meet compliance requirements.
Sharing information
Information may be shared with carefully selected service providers where this is needed to operate the website. These providers may support hosting, technology, payments, identity verification, fraud prevention, customer support, analytics, security, communications or professional services. They should only handle information for authorised purposes and in accordance with appropriate confidentiality and security requirements.
Information may also be disclosed where necessary to protect players, the website or other people; to investigate suspected unlawful or prohibited activity; to respond to a valid legal request; or to meet an obligation that applies to the service. If the business or its assets change ownership, information may be transferred as part of that change, subject to appropriate protections.
International handling
Some technology, payment, verification or support providers may process information in countries other than Australia. Where information is handled across borders, reasonable steps should be taken to apply suitable security and privacy protections, taking account of the nature of the information and the services being provided.
Cookies, security and retention
Cookies and similar technologies
The website may use cookies and similar technologies to remember preferences, keep sessions working, support account security, understand website traffic and improve website performance. Some cookies are necessary for core functions, while others help with analytics, personalisation or communications. You can manage or restrict cookies through your browser settings. Disabling some cookies may affect the availability or performance of certain website features.
Security measures
Reasonable technical, organisational and administrative measures may be used to protect personal information from unauthorised access, alteration, disclosure, loss or misuse. Measures can include access controls, authentication procedures, monitoring, encryption or comparable safeguards where appropriate. No internet transmission or electronic storage system can be guaranteed to be completely secure, so players should also protect their passwords and avoid sharing account credentials.
Keeping information
Information is generally kept only for as long as it is needed for the purpose for which it was collected, for account administration, for resolving disputes, for security and fraud prevention, or for other legitimate operational purposes. Some records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of in accordance with applicable processes.
Children and unsuitable use
The services are intended for eligible adults. We do not knowingly seek to collect information from children or people who are not permitted to use an online gambling service. If you believe that information has been provided by a child or an ineligible person, please contact support so the matter can be reviewed.
Your privacy rights and contacting us
Depending on your circumstances and applicable privacy requirements, you may have rights concerning the personal information held about you. These rights can include asking for access to your information, requesting correction of information that is inaccurate or incomplete, requesting deletion of information that no longer needs to be held, and withdrawing consent to marketing communications.
To exercise your data rights or ask a privacy question, contact support@aubosscasino.win. Please clearly describe your request and provide enough information for us to identify the relevant account or records. We may need to verify your identity before responding, particularly where the request involves account information or sensitive records. This is a security measure designed to prevent information being disclosed to the wrong person.
- Access: ask what personal information we hold about you and, where appropriate, request a copy or explanation of how it is used.
- Correction: tell us which information is inaccurate, out of date or incomplete and provide the correct details where needed.
- Deletion: request removal of personal information that no longer needs to be retained, subject to legal, security, transaction and other valid retention requirements.
- Marketing consent: withdraw consent to marketing communications at any time by contacting support@aubosscasino.win or using an unsubscribe option where one is provided.
Withdrawing marketing consent will not normally affect essential service messages, such as security notices, transaction updates, account information or important changes to the service. A request to delete information or close an account may not remove records that must be retained for legal, fraud prevention, dispute resolution or other legitimate reasons.
Policy updates
This Privacy Policy may be updated from time to time to reflect changes to the website, services, privacy practices or applicable requirements. The current version will be made available on the website. We encourage players to review this page periodically. Where a change is significant, additional notice may be provided through the website or an appropriate service communication.